Avis Nelson Airport Rent-A-Car

Contacts

Address:
Nelson Airport, Terminal Building, Trent Drive, Nelson, Nelson 7011, New Zealand
Get directions

Website:
avis.co.nz

Phone number:
+64 3-547 2727

Categories:
Establishment   Car rental  

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Reviews about Avis Nelson Airport Rent-A-Car

• andria dsouza

  25 Jul 2017
  ★ ☆ ☆ ☆ ☆
  This is the worst car rental agency. Me and my husband rented out a toyota corolla car from Nelson airport on the 10 November 2017. We were driving from our rental property in stokes to farewell spit. On our way uphill the accelerator wasn't responsive at all and the car kept beeping at intervals. We thought it was engine overheating and stopped the car to cool it. After we resumed our drive there was smoke coming out of the car. We immediately stopped the car and called for road side assistance. We were towed to motueka and dropped at Nelson Airport. We were provided a replacement car which was again a toyota corolla similar model. The next day we again drove from stokes to farewell spit and then over the coming days to Blenheim, Picton etc. We experienced no issues with the replacement car. When we dropped the rental car to the airport on 13th November. We were informed that we needed to pay $1500 for damaging the brake pads and rotor and the manager put the blame on us saying it was driver error as their car was new with 2500kms. We did not agree to this as we drove the replacement car which had 30622 km on it, provided by avis, on the same route and other places on the next day and to many other places by the same driver. If we were bad driver we would have damaged the replacement car too. We have received no apology or help from avis instead we are being made to pay $900 for towing, $500 for replacement parts and another $100 for I don't know what. Spoke to the manager of the nelson branch who just continued to blame us as we signed a contract with avis and they have pictures of the damaged brake. He is unwilling to help us out and when we called customer care they asked me to sort it out with the nelson manager. This experience has ruined our holiday and will put us in financial difficulty. I will never use Avis in the future and will recommended others not to use this rental service too.

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